FREQUENTLY ASKED QUESTIONS

How does this work?

Great question! We buy personal care and cleaning products in bulk so you can come in a refill your household and personal care products instead of buying a new single-use plastic container.

1. Grab a donated jar/container or bring in your own jar/container (we also have a few for sale!)

2. Weigh the jar and write the weight on the jar or paper (we don't have good memories!)

3. Fill your jar with the desired product -- we charge by the ounce so it's up to you how much you fill!

4. After you've filled your containers, we'll weigh them and get you checked out.

5. We are here to help at any time and are happy to help weigh and fill jars or answer any questions you might have

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Where are your products made?

ALL of our products are manufactured in the USA! (The exception would be essential oils which I cannot find made in the USA) That is why you may see some different offerings than other similar shops carry. A good example are the wood-handled scrub brushes; if you see these in other shops or online you can be assured that these are bought from China and re-branded. 

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Do you support local businesses?

We try our absolute best to source our products from Colorado. Sadly this isn't always possible but feel free to ask what are local products and we are happy to point you in the right direction.

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Do you take donated jars?

Yes! We will accept most glass jars and potentially some plastic and silicone as long as they are clean and have water-tight lids. They need to be dishwasher safe so that we can be sure that we are providing clean jars for the other customers. PLEASE CLEAN THEM PRIOR TO DONATION and bring them to the front desk; do not put jars in the donation pile please. 

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Can I bring my own containers?

We encourage it! The premise of our shop is to help you reuse what you already have. Please just be sure that your containers are clean and totally dry. Our products are eco- and people-friendly which means they don't have a bunch of gross preservatives; the downside is that they can be contaminated more easily if put into a dirty or wet container.

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Do you have jars for purchase?

We have a small collection of jars for purchase. We still encourage you to reuse jar you already have but we also understand that sometimes you just want something different!

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What is your return policy?

Due to the nature of our products, we can not provide refunds or returns. All sales are final.

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I have a suggestion for a product for your shop, what should I do?

Tell us! You can use the Contact page on this website or email us at info@refillary.co or come on into the shop and let us know!